Start every return with the form
Do not send Flappie back until you have written approval and an RMA return number.
1. Open the form
Go to the returns and warranty form. Choose whether the request concerns:
- a Happiness Guarantee return;
- a defect or malfunction;
- shipping damage;
- another return question.
2. Add your order details
Have your order number and the email address used for the purchase ready. For a defect or damage, describe what happened and add the requested photos or video.
3. Wait for written approval
Support reviews the request and sends the next steps. If a return is required, you receive an RMA number and the correct return address.
4. Pack Flappie
- Use the original packaging.
- Include the power adapter, cables, mounting parts, documents and accessories.
- Follow the RMA and address instructions from support.
5. Return shipping
- Happiness Guarantee: the customer pays return shipping. If Flappie arranges the shipment, that cost is deducted from the refund.
- Confirmed defect or shipping damage: follow the instructions from support; documented shipping costs are reimbursed when applicable.
6. Inspection and refund
Flappie checks that the return is complete and matches the approved request. The approved refund is sent to the original payment method. Installation marks, damage or missing parts may reduce a Happiness Guarantee refund or make that return ineligible.
Important: A return request must be submitted within the applicable period. For the Happiness Guarantee, that is 30 calendar days from delivery.
Still stuck? Email support@flappie.ch.